Effective Date: 16 June 2025
We understand that circumstances may change, and you may need to cancel or request a refund for the services you've booked with Heal&Grow Therapy. This policy outlines the terms and conditions regarding cancellations, refunds, and any related procedures to ensure transparency and fairness for all clients. Please read carefully to understand your rights and obligations.
1. General Policy
We understand that sometimes plans change. This policy outlines your rights and obligations when cancelling services or requesting refunds for Heal&Grow Therapy online sessions, group therapy, or retreats.
2. Online Therapy Sessions & Subscriptions
Appointment Cancellations
- You may cancel or reschedule an individual online therapy session by providing at least 24 hours' notice to avoid being charged.
- Cancellations with less than 24 hours' notice or no-shows will be charged in full for that session.
Subscription Plans
- Monthly or recurring subscriptions can be cancelled at any time.
- Cancelled subscriptions remain active until the end of the current billing period; no partial refunds will be issued for unused time.
3. Therapeutic Retreats
Booking Cancellations
- To cancel a retreat booking, you must notify us in writing.
- Refund eligibility depends on the timing of your cancellation:
| Cancellation Notice | Refund Policy |
|---|
| More than 30 days before retreat | Full refund minus a £100 administration fee |
| 15–30 days before retreat | 50% refund |
| Less than 15 days before retreat | No refund |
Transfer of Booking
- Transfers to a future retreat date may be possible with at least 15 days' notice and subject to availability. Transfer requests must be in writing.
4. Refund Process
- Refunds (when applicable) will be processed back to the original payment method within 14 business days after approval.
- If you believe you are entitled to a refund, please contact us promptly with your booking details.
5. Exceptions and Special Circumstances
- In the event of Heal&Grow Therapy cancelling or significantly altering a scheduled retreat or service, you will receive a full refund or the option to transfer your booking to a future date.
- Refunds will not be issued for dissatisfaction with services once sessions or retreats have commenced, except in cases of proven negligence or breach of contract.
6. Contact Information
For all cancellations and refund inquiries, please contact us.
End of Policy